Talk The science of conversation and the art of being ourselves

In her debut book aimed at anyone who wants to improve their conversational skills, Brooks expands on her popular course at Harvard Business School, where she is an associate professor of business administration. TALK stands for Topic selection, Asking questions, Levity, and Kindness. A chapter is devoted to each of the four letters, with other chapters discussing special situations, like group conversations, difficult moments, and apologies, as well as the importance of listening. Examples ranging from historically renowned conversationalists like Emmanuel Kant, classroom activities, and research studies by various social scientists support Brooks' points, showing, for example, that brainstorming topics ahead of time leads to positive rather than stilted conversations. Helpful charts and graphs illustrate hierarchies and concepts that may be new to the general reader. Key takeaways at the end of each chapter reinforce ideas before introducing new ones, and an appendix of useful exercises is beneficial for putting theory into practice. Brooks' accessible, humorous style will interest everyone from already-experts to those who didn't know that conversation analysis was an area of study.

Brooks, an associate professor of business administration at Harvard Business School, debuts with a perceptive guide to what she characterizes as "one of the most complex and uncertain" of everyday human tasks. Citing a need to move beyond "social niceties" espoused by earlier and slicker communication philosophies (such as Dale Carnegie's How to Win Friends and Influence People), she contends that good conversation involves "expecting problems, noticing them, and working to solve them as best we can." Obstacles to doing so include participants' competing priorities and the constant, mentally taxing practice of "self-reading, mind-reading, and room-reading." Brooks's suggestions for improvement range from the concrete, like preparing a list of discussion topics in advance, or asking lots of follow-up questions (those who do "are better liked"), to more complex skills like understanding and prioritizing others' "conversational needs" (which can include "hard feedback, new ideas, a quick laugh, a sounding board, challenging questions, a break"). Compiling valuable data from speed-dating sessions, sales calls, and parole hearings, the author builds a convincing case for practicing and better understanding the elements that shape good conversation. Lucid and pragmatic, this unlocks some of the mysteries of human communication. (Jan.)