Play nice The rise, fall, and future of Blizzard Entertainment

Jason Schreier

Book - 2024

"For video game fans, the name Blizzard Entertainment was once synonymous with perfection. The renowned company behind classics like Diablo and World of Warcraft was known to celebrate the joy of gaming over all else. What was once two UCLA students' simple mission - to make games they wanted to play - launched an empire with thousands of employees, millions of fans, and billions of dollars. But when Blizzard cancelled a buzzy project in 2013, it gave Bobby Kotick, the infamous CEO of corporate parent Activision, the excuse he needed to start cracking down on Blizzard's proud autonomy. Led by executives from McKinsey and Procter & Gamble, Activision began invading Blizzard from the inside. Glitchy products, PR disasters, ...and mass layoffs followed, marring the company's once pristine image. Then, in 2021, a staggering sexual misconduct and discrimination lawsuit against the company triggered a widespread reckoning and a shocking $69 billion acquisition. Based on firsthand interviews with more than 300 current and former employees, PLAY NICE chronicles the creativity, frustration, beauty, and betrayal across the epic 33-year saga of Blizzard Entertainment."--

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Subjects
Genres
Informational works
Published
New York : GCP 2024.
Language
English
Main Author
Jason Schreier (author)
Edition
First edition
Physical Description
viii, 376 pages ; 24 cm
Bibliography
Includes bibliographical references (pages 361-368) and index.
ISBN
9781538725429
  • Prologue
  • Part 1. Rise
  • 1. Management by Chaos
  • 2. Donut Theory
  • 3. Click Click Click
  • 4. Warcraft Goes Purple
  • 5. Fugitives
  • 6. Resignations Accepted
  • 7. A Boys'Club
  • 8. Nomad
  • 9. EverQuest, But Better
  • 10. Consolidation
  • 11. "That Kind of Looked Like Me"
  • Part 2. Fall
  • 12. Bobby
  • 13. Growing Pains
  • 14. Baseball 2.0
  • 15. The Curse of Success
  • 16. Redemption
  • 17. Card Games
  • 18. Third Place
  • 19. Titan
  • 20. To The Moon
  • 21. Cavalry's Here
  • Part 3. Future
  • 22. Incubation
  • 23. The Nfl Of Video Games
  • 24. Changing Of The Guard
  • 25. Cost Reduction
  • 26. Reforged
  • 27. The Blizzard Tax
  • 28. Reckoning
  • 29. Xbox
  • 30. A New Era
  • 31. Nineteen Hundred
  • Acknowledgments
  • Notes
  • Index
Review by Booklist Review

Blizzard Entertainment, known for World of Warcraft, Diablo, and other popular games, was founded by two friends who met at UCLA more than 30 years ago. After years of exponential growth, Blizzard raked in billions of dollars. Within the past decade, the company found itself entangled in lawsuits, culture problems, and a hostile takeover. Schreier, a journalist who focuses on the video game industry, delivers a scrupulously fact-checked book. He delves into the company's history of multiple executives, power struggles, and game development snafus detailed in firsthand experiences with 350 former and current employees, game makers, and executives. Stories move from the good times in the beginning through periods of bad products, layoffs, marketing disasters, and more. Schreier covers how Blizzard became a video game empire, the experiences of BlizzCon, and StarCraft's rise and fall in South Korea, just to mention a few topics. This book is for gamers and those who are interested in the history of Blizzard, its products, and the insider world of gaming.

From Booklist, Copyright (c) American Library Association. Used with permission.
Review by Publisher's Weekly Review

This damning report from Bloomberg News journalist Schreier (Press Reset) details how Blizzard Entertainment, the video game hitmaker behind the World of Warcraft and Diablo franchises, lost its way. Schreier traces the studio's history from its founding in 1991 by two UCLA grads and its raucous early days (screaming and fistfights were common occurrences around the office) to its maturation into an industry star and its fateful 2008 acquisition by competitor Activision. With an ear for pithy soundbites ("When millions turn into billions, everything changes"), Schreier draws on interviews with game testers, programmers, executives, and other Blizzard personnel to create a vivid portrait of the company's decline under Activision CEO Bobby Kotick, whose prioritizing of profits over quality resulted in demoralizing mass layoffs and curtailing creative risks in favor of milking established franchises. Schreier makes clear that not all of Blizzard's problems stemmed from Kotick; a 2021 lawsuit brought by the state of California alleged that since the company's early days, the few women who worked there contended with unequal pay, sexual harassment, and an HR department unwilling to discipline perpetrators of misconduct. Animated by thorough reporting, this deep dive into the gaming industry's dark side unsettles. Agent: Charlie Olsen, InkWell Management. (Oct.)

(c) Copyright PWxyz, LLC. All rights reserved
Review by Kirkus Book Review

Chronicling the ups and downs of a popular video game empire. Beginning with the friendship and shared video game obsession of two UCLA tech buddies, Allen Adham and Mike Morhaime, who in 1991 founded a video game company called Silicon & Synapse, Bloomberg News journalist Schreier astutely charts the evolution of Blizzard Entertainment, whose hits like World of Warcraft and others put the entertainment developer on the gaming map. Though originality during the company's early days was challenging to achieve, eventually, after numerous name changes and the development and immense popularity of Warcraft and its spawned sequels, Blizzard catapulted into the tech gaming arena. The ensuing contract negotiations, acquisitions, and mergers, namely with Activision, ushered the company forward, but those progressions came preloaded with pitfalls. Schreier doesn't overlook or sugarcoat the less savory details of Blizzard's sketchy "frat house" corporate culture, its "aura of secrecy," its questionable office politics and philosophies, or how its games like Diablo and StarCraft suffered sagging sales. The author also digs into the scandal surrounding Morhaime, Blizzard's president for two decades, who would abruptly leave to start his own company. A frequent documentarian of the gaming industry, Schreier cleverly incorporates commentary from original Silicon & Synapse programmers, tech experts, executives, game programmers, and Blizzard employees themselves to create a well-rounded image of the company as well as the grave mistakes costing the company its reputation, despite being purchased by Microsoft in 2023 in an acquisition lauded as the largest in tech and video game history. A thorough, well-researched report on the evolution of Blizzard Entertainment. Copyright (c) Kirkus Reviews, used with permission.

Copyright (c) Kirkus Reviews, used with permission.