Business Management & HR Training Episode 8, Business Management & HR Training Customer Service The Skills Required Episode 8, Business Management & HR Training Customer Service The Skills Required.
Streaming video - 2018
It takes a very special individual to excel at customer service. The skilled individual is adaptable, articulate, attentive, caring, compassionate, confident, curious, flexible, friendly, goal-oriented, helpful, kind, motivated, patient, persuasive, a problem-solver, and tenacious. Now for those who may not possess every quality, they can be learned and serve you well throughout your career. We will learn the qualities of a great customer service representative, the importance of high emotional intelligence and the training needed for a customer service agent.
Saved in:
- Subjects
- Genres
- Education films
- Published
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[San Francisco, California, USA] :
TMW Media
2018.
2023. - Language
- English
- Other Authors
- Online Access
- A Kanopy streaming video
Cover Image - Item Description
- Title from title frames.
Film
In Process Record. - Physical Description
- 1 online resource (streaming video file) (6 minutes): digital, .flv file, sound
- Format
- Mode of access: World Wide Web.
- Access
- AVAILABLE FOR USE ONLY BY IOWA CITY AND RESIDENTS OF THE CONTRACTING GOVERNMENTS OF JOHNSON COUNTY, UNIVERSITY HEIGHTS, HILLS, AND LONE TREE (IA).