De-escalate How to calm an angry person in 90 seconds or less
Book - 2017
Saved in:
- Subjects
- Published
-
Hillsboro, Oregon :
Atria Books
2017.
- Language
- English
- Main Author
- Edition
- First Atria Paperback/Beyond Words edition
- Physical Description
- xxvii, 228 pages : illustrations ; 22 cm
- Bibliography
- Includes bibliographical references and index.
- ISBN
- 9781582706559
- Foreword
- Introduction
- 1. The Secret Revealed
- We Are Emotional Beings
- The Secret to De-Escalating
- Three Essential Steps
- 2. Affect Labeling in Action
- De-Escalating Upset Children
- Becoming an Empathic Listener
- The Dangers of Emotional Invalidation
- 3. After Restoring the Calm, Then What?
- The Range of Problem-Solving Possibilities
- Results-Based Coaching
- Creating Accountable Agreements
- 4. Minimum Coercion, Maximum Listening
- De-Escalating Unresponsive Teens
- Bullying
- Fostering Peace Circles
- 5. The Art of Core Messaging
- How to Core Message Effectively
- De-Escalating Angry and Grieving Friends
- Listening to Insults and Disrespect
- 6. Peacemaking in Relationships
- De-Escalating Intimate Relationships
- Listening and Problem-Solving with Your Partner
- De-Escalating After Divorce
- The Six Needs of Victims
- 7. Be an Affect Label Leader
- De-Escalating at Work
- The Nature of Leadership
- 8. The Power of Self-Awareness
- Developing Emotional Intelligence
- De-Escalating Yourself
- The Transcendent State of Egolessness
- 9. A Master Skill for Teachers
- De-Escalating in the Classroom
- Listening to Students and Parents
- 10. How to Be Civil in an Uncivil Society
- What Are Beliefs?
- Listening to Polarized People
- When Families Are Divided
- Afterword
- Acknowledgements
- Notes
- Additional Resources
- About the Author