Modern manners : tools to take you to the top

Modern manners Tools to take you to the top

Dorothea Johnson, 1929-

Book - 2013

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Subjects
Business etiquette.
Self-presentation.
Interpersonal relations.
Success in business.
Published
New York : Clarkson Potter 2013.
Language
English
Main Author
Dorothea Johnson, 1929- (-)
Edition
First edition
Physical Description
176 pages : illustrations (some color) ; 22 cm
ISBN
9780770434083
  • Introduction
  • First impressions/meetings & greetings
  • Introductions
  • Business introductions
  • Informal : business casual culture
  • Business introductions : formal culture
  • Formal introductions : dignitaries/officials/diplomats
  • Social introductions : formal/informal
  • Family introductions : introducing one's spouse
  • Introducing relatives and others
  • Responding to introductions
  • Introduce yourself
  • Dorothea's story : forgetting my husband's name
  • Difficult names
  • Name tags
  • Shaking hands
  • Global handshakes
  • Conversation
  • Dorothea's story : ambassador and the exotic vegetables
  • Listen up!
  • Dorothea's story : a lesson learned
  • Disagree using diplomacy
  • Mingling
  • You're welcome vs. no problem
  • Lazy language
  • Verbal padding
  • Watch your words
  • On the job
  • The job interview
  • After the interview follow-up
  • Professional acceptance and rejection
  • Accepting a job
  • Rejecting a job
  • When you are rejected
  • Office manners : the savvy coworker
  • Building rapport
  • Answering business phones
  • Placing a call
  • Returning calls (land lines or cell phone)
  • Outgoing voice mail message
  • Leaving voice mail messages (land lines or cell phone)
  • Dorothea's story : disconnect and double check
  • Speakerphones
  • Electronic communication
  • Cell phones while driving and/or walking
  • Cell phones while attending a meeting
  • Cell phones while with others
  • Children and cell phones
  • Exercise: phone stacking
  • Texting versus phone call
  • Awkward phone call situation
  • International business e-mail
  • Receiving and responding to e-mails
  • On company time
  • Internal e-mail chains
  • External email chains
  • Info sharing
  • Online persona
  • Youtube
  • Twitter
  • Out and about
  • Revolving and automatic doors
  • Escalators and stairs
  • Traveling: manners in motion
  • Dining skills
  • Five-course place setting
  • Napkins
  • Dining do's and don'ts
  • The savvy host
  • Waiting at your table
  • When you walk in together
  • Beverages
  • Ordering beverages
  • Ordering the meal
  • During the meal
  • Host paying the check
  • Closing the meal
  • A final word.

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