The etiquette edge The unspoken rules for business success
Book - 2005
Saved in:
- Subjects
- Published
-
New York :
AMACOM
[2005]
- Language
- English
- Main Author
- Physical Description
- xiii, 192 pages ; 23 cm
- Bibliography
- Includes bibliographical references (pages 181-186) and index.
- ISBN
- 9780814472422
- Acknowledgments
- Introduction: The Case for Courtesy
- Test Your Courtesy Quotient (CQ)
- Part 1. Everyday Courtesy as a Credibility Builder
- Chapter 1. Twenty-First Century Manners: Can Courtesy Survive in the Brave New World?
- The High Cost of Incivility
- Taking Personal Responsibility
- What's In It for You?
- The Constantly Changing Rules
- The Bottom Line
- Action Plan
- Chapter 2. Credibility: Creating It and Keeping It
- Mastering the Art of Straight Talk
- The Bottom Line
- Action Plan
- Chapter 3. Develop Your Gratitude Attitude: Say "Thank You" and Mean It
- When in Doubt
- The Bottom Line
- Action Plan
- Chapter 4. I See What You're Saying: Are Your Unspoken Messages Telling on You?
- What Exactly Is Nonverbal Communication?
- The Power of Nonverbal Communication
- Interpreting Nonverbal Communication
- Courtesy Is as Courtesy Does
- Synchronize Your Body Language
- Common Body Language and Its Meaning
- The Bottom Line
- Action Plan
- Chapter 5. What the $%#*!& Is Going On Here? Should We Put a Leash on Our Language?
- Obscenity Goes Mainstream
- The Professional Cost of Cursing
- Is Vulgarity a First Amendment Right?
- The Bottom Line
- Action Plan
- Chapter 6. Tell Me Less: Some Things Are Better Left Unsaid
- Rebuilding the Barriers at Work
- Think Before You Speak or Write
- Don't Expect or Demand Reciprocity
- When You Are the Recipient of Unwanted Information
- What You Don't Say Tells a Lot
- The Bottom Line
- Action Plan
- Chapter 7. Praiseworthy Praise: Giving Compliments that Count
- The Power of Praise
- Giving Praise
- Accepting Praise
- The Bottom Line
- Action Plan
- Chapter 8. Can Anybody Hear Me? Developing Your Ability to Listen
- Listen for Success
- The Bottom Line
- Action Plan
- Chapter 9. Convenience or Curse? Is It Time for a Cell Phone Reality Check?
- Keep the Technology in Perspective
- The Bottom Line
- Action Plan
- Chapter 10. Travel Courtesy: Don't Leave Home Without It
- Keeping the Skies Friendly
- Once You Land: Courtesy at Home or Abroad
- The Bottom Line
- Action Plan
- Part 2. Best Behaviors at Work: Interacting with Bosses and Peers
- Chapter 11. Fear on Both Sides of the Desk: Relieving Interview Stress
- Guidelines for the Interviewee
- Guidelines for the Interviewer
- On Either Side of the Desk
- The Bottom Line
- Action Plan
- Chapter 12. The New Job: Getting Started on the Right Foot
- Plan for Success in a New Position
- The Bottom Line
- Action Plan
- Chapter 13. Office Space: Make Working Together More Enjoyable and Productive
- Be a Considerate Colleague
- A Team Approach to a Harmonious Workplace
- The Bottom Line
- Action Plan
- Chapter 14. E-Mail: Think Before You Send
- E-mail Can Be Tricky Business
- Leverage the Advantages of E-mail
- The Bottom Line
- Action Plan
- Chapter 15. Using the Telephone Productively: Conversations, Teleconferencing, and Voice Mail Messaging
- Telephone Basics
- Look for Ways to Make the Medium Work for You and Others
- The Bottom Line
- Action Plan
- Chapter 16. Are We Having a Casual Crisis? Coping with Dress Code Confusion
- The Packaging Matters
- The Bottom Line
- Action Plan
- Chapter 17. Getting Along with Your Manager: Spotting and Solving Personality Problems
- Before You Take the Job
- Once You're on Board
- The Bottom Line
- Action Plan
- Chapter 18. Loving Your Enemies: Coping with the Price of Success
- Managing the Price of Success
- The Bottom Line
- Action Plan
- Chapter 19. When Your Best Friend Becomes Your Boss: Balancing the Professional and the Personal
- Reinventing the Rules of Friendship
- The Bottom Line
- Action Plan
- Chapter 20. How to Leave a Job: Making a Graceful Exit
- Leaving Gracefully
- The Last Impression
- The Bottom Line
- Action Plan
- Chapter 21. Refuse to Schmooze and You Lose: Cultivating the Social Side of Business
- Be Professional, Not Antisocial
- Schmoozing: More than Just Parties
- It's All About Relationships
- The Bottom Line
- Action Plan
- Chapter 22. Let's Do Lunch: Dining Your Way to Success
- When You Are the Host
- If You Are the Guest
- When All Is Said and Done
- The Bottom Line
- Action Plan
- Chapter 23. Standing Out in the Crowd: Getting Noticed Without Becoming Notorious
- Take a Proactive Approach
- Make Yourself a Star at Work
- The Bottom Line
- Action Plan
- Chapter 24. He Said, She Said: When the Gender Gap Seems as Large as the Grand Canyon
- Men and Women Really Are Different
- Bridging the Gender Divide
- The Bottom Line
- Action Plan
- Part 3. Handling Sensitive Issues: Courtesy and Building Trust
- Chapter 25. Silence Is Not a Virtue: Complaining Without Carping
- Complain with a Purpose
- Be Generous with Compliments
- The Bottom Line
- Action Plan
- Chapter 26. When an Apology Is in Order: Saying "I'm Sorry"
- The Rewards of Apologizing
- How to Make a Meaningful Apology
- Accepting an Apology Gracefully
- The Bottom Line
- Action Plan
- Chapter 27. Tell It Like It Is: Delivering Unwelcome Information Without Doing Permanent Damage
- Take Time to Plan
- The Bottom Line
- Action Plan
- Chapter 28. Confronting with Courtesy: Preserving Relationships While Resolving Differences
- Levels and Sources of Conflict
- Avoiding the High Cost of Unresolved Conflict
- The Bottom Line
- Action Plan
- Chapter 29. When the Worst Happens: Dealing with Tragedy and Death
- The Do's of Dealing with Another's Grief
- The Don'ts of Relating to a Person's Grief
- The Most Valuable Response
- The Bottom Line
- Action Plan
- Chapter 30. Citizenship in the Global Village
- Avoid Cross-Cultural Communication Pitfalls
- Be a Constant Learner
- The Bottom Line
- Action Plan
- A Final Word
- Bibliography