The secrets of successful communication A simple guide to effective encounters in business
Book - 2011
Saved in:
- Subjects
- Published
-
Toluca Lake, Calif. :
O'Connell House
c2011.
- Language
- English
- Main Author
- Edition
- 1st ed
- Item Description
- At head of title: Big Brain vs. Little Brain communication.
- Physical Description
- ix, 186 p. : ill. ; 23 cm
- ISBN
- 9780983124436
- Preparing for effective communication. The Big Brain and the Little Brain ; Why moments matter ; Moments create legacies--good or bad ; The circle of influences ; Under the influences ; The biggest influence on you is you
- Encountering the moment. An encounter--the opening act ; Big Brain and Little Brain in the moment ; Every conversation is an opportunity ; The paradox of communication tools ; Managing multiple moments--the social media effect ; Attack of the Little Brain--what you can do ; Big Brain and Little Brain--the perpetual race ; Finishing the encounter ; What legacies are you creating?
- Recognizing the opportunities in the moment. Awareness ; Tone ; Words ; Control ; Time ; Responsibility ; Power ; Your legacy bank and baggage
- Applying the seven principles of Big Brain communication. The first principle: stay aware of the legacy of the moment ; The second principle: keep your Big Brain in control ; The third principle: choose the correct tone ; The fourth principle: choose the correct words ; The fifth principle: choose the right time ; The sixth principle: accept responsibility ; The seventh principle: use power wisely.