Review by Booklist Review
Changing your own behavior is difficult enough, but changing other people's actions if you're a team leader is very challenging indeed unless you're patient, committed to success, and have superb coaching and communicating capabilities. Coauthors Loehr (A Manager's Guide to Coaching, 2008) and Kaye possess both skills and they put them to good use helping managers conquer the unmanageable employee and turning him or her into a star performer. Their methodology makes sense, starting with the five Cs (commit or quit; communicate; clarify goals and roles; coach; create accountability) and fanning out from there with more than a handful of other support tools, such as th. What's It Worth. worksheet and the roles diagnosis chart. The 11 types of unproductive/disruptive worker, from the excuse maker to the gossip, are almost ubiquitous, appearing in many companies. And case histories, cleverly disguised, enhance the problem-solution narrative. Yet seven-plus tools and a five-step architecture are complicated and not so easy to use, with material probably better suited to learning formats. Behavior modification at work, step by step by step.--Jacobs, Barbar. Copyright 2010 Booklist
From Booklist, Copyright (c) American Library Association. Used with permission.
