- Subjects
- Published
-
New York :
Crown Business
[2010]
- Language
- English
- Main Author
- Edition
- First edition
- Item Description
- Includes index.
- Physical Description
- x, 400 pages : illustrations ; 25 cm
- ISBN
- 9780307716897
- Preface
- 1. Thinking Differently
- 2. People Are (Almost) Everything
- 3. Perception and Communication
- 4. Hard Bargainers and Standards
- 5. Trading Items of Unequal Value
- 6. Emotion
- 7. Putting It All Together: The Problem-Solving Model
- 8. Dealing with Cultural Differences
- 9. Getting More at Work
- 10. Getting More in the Marketplace
- 11. Relationships
- 12. Kids and Parents
- 13. Travel
- 14. Getting More Around Town
- 15. Public Issues
- 16. How to Do It
- Acknowledgments
- Index