Communicating effectively for dummies
Book - 2001
Saved in:
- Subjects
- Published
-
New York, NY :
Hungry Minds
c2001.
- Language
- English
- Main Author
- Physical Description
- 356 p. : ill. ; 24 cm
- Bibliography
- Includes index.
- ISBN
- 9780764553196
- Introduction
- Table of Contents
- Indroduction
- About This Book
- Conventions Used in This Book
- How This Book Is Organized
- Part I. Communicating Successfully
- Part II. Tuning In to the Power of Active Listening
- Part III. Speaking Assertively
- Part IV. Win-Win Conflict Resolution
- Part V. Tackling Communication Challenges
- Part VI. The Part of Tens
- Icons Used in This Book
- Where to Go from Here
- Part I. Communicating Successfully
- Chapter 1. Working at Communicating and Communicating at Work
- Chapter 2. Understanding How People Express Themselves to Others
- Chapter 3. Are You Really Listening?
- Part II. Tuning In to the Power of Active Listening
- Chapter 4. Fixing Your Radar on the Speaker
- Chapter 5. Putting Active Listening Tools to Work
- Chapter 6. Giving a Dose of Empathy a la Mode
- Part III. Speaking Assertively
- Chapter 7. It Isn't Just What You Say, but How You Say It
- Chapter 8. Speaking in the Positive
- Chapter 9. Keeping Your Listener Engaged
- Part IV. Win-Win Conflict Resolution
- Chapter 10. Approaching Conflicts Constructively
- Chapter 11. Communicating to Keep Conflicts Cool
- Chapter 12. Bringing the Conflict to Resolution
- Part V. Tackling Communication Challenges
- Chapter 13. You've Got Mail: Managing E-Mail Communications
- Chapter 14. Oh, No! I Have to Do a Presentation!
- Chapter 15. Hurdling Customer Challenges
- Chapter 16. Interviewing from Both Sides of the Table
- Chapter 17. Conquering the Challenges of Management
- Part VI. The Part of Tens
- Chapter 18. Ten Ideas for Effectively Handling Telephone Interactions
- Chapter 19. Ten Tips to Enhance Teamwork
- Chapter 20. Ten Actions that Lend Credibility to Your Communications
- Appendix