- Subjects
- Published
-
New York :
Simon & Schuster
[1993]
- Language
- English
- Corporate Author
- Main Author
- Corporate Author
- Other Authors
- Physical Description
- 236 pages
- ISBN
- 9780671798093
- Introduction: The Human-Relations Revolution
- Chapter 1. Finding the Leader in You
- Chapter 2. Starting to Communicate
- Chapter 3. Motivating People
- Chapter 4. Expressing Genuine Interest in Others
- Chapter 5. Seeing Things from the Other Person's Point of View
- Chapter 6. Listening to Learn
- Chapter 7. Teaming up for Tomorrow
- Chapter 8. Respecting the Dignity of Others
- Chapter 9. Recognition, Praise, and Rewards
- Chapter 10. Handling Mistakes, Complaints, and Criticism
- Chapter 11. Setting Goals
- Chapter 12. Focus and Discipline
- Chapter 13. Achieving Balance
- Chapter 14. Creating a Positive Mental Attitude
- Chapter 15. Learning Not to Worry
- Chapter 16. The Power of Enthusiasm
- Conclusion: Making it Happen
- Acknowledgments
- Index