How to get along with anyone The playbook for predicting and preventing conflict at work and at home

Drawing on decades of experience, "conflict docs" Eliot and Guinn provide insights and tools for conflict management among five distinct conflict-personality types. Readers first learn about the common triggers that can result in conflict and how these triggers connect to the standard conflict responses. Tools such as a trigger-analysis flow chart and a behavior checklist/grid aid in determining why individuals respond to triggering situations with specific behaviors. With many scenarios to learn from and practice with, readers discover how to, for example, anticipate the reaction of an accommodator (conflict personality) to a missed deadline (task conflict). With that information, they can then work to resolve conflict using their colleagues' preferred methods based on the mode of communication (phone vs. email), timing (immediate action vs. pause for reflection), tone (loud vs. quiet), and route (direct vs. indirect communication). Each conflict-personality type has a chapter providing in-depth exploration of various factors, allowing for greater understanding and potential for successful application in real life. Recommended for public-library collections.