A good apology Four steps to make things right
Book - 2020
"Dr. Molly Howes uses her own experiences with patients at her practice to exemplify the importance of a proper apology, and how we can all hone our technique. Learn how to craft an effective apology with this four-step model: 1. Listen to and empathize with the other person's hurt 2. Make a sincere statement of regret and acknowledge harmful actions 3. Make restitution for the pain caused 4. Prevent repetition of the injury An apology is a small-scale event between people, but it's enormously powerful. Never until now has there been a comprehensive book giving readers the tools to fix their relationships, make amends, and move forward, all through the power of a great apology"--
- Subjects
- Genres
- Self-help publications
- Published
-
New York :
Grand Central Publishing
2020.
- Language
- English
- Main Author
- Edition
- First edition
- Physical Description
- xvi, 267 pages ; 24 cm
- Bibliography
- Includes bibliographical references (pages 233-252) and index.
- ISBN
- 9781538701317
- Introduction
- Part I. Apologizing is too Hard to do and too Important Not to
- Chapter 1. Why Apologize?
- Box: Benefits of Good Apologies
- Chapter 2. It's So Very Hard to Do
- Box: Apology Myths
- Chapter 3. It's Not Easy but It's Not Mysterious
- Box: The Four Steps of a Good Apology
- Part II. How to Apologize
- Chapter 4. Step One: Don't Just Do Something; Stand There
- Box: Practice Scripts for Step One
- Chapter 5. Step Two: Say It and Mean It
- Box: Practice Scripts for Step Two
- Chapter 6. Step Three: Debts, IOUs, and Making Things Whole
- Box: Practice Scripts for Step Three
- Chapter 7. Step Four: Never Again!
- Box: Practice Scripts for Step Four
- Part III. What, There's More?
- Chapter 8. The Aftermath
- Box: After the Apology
- Chapter 9. What About the Apology Recipient?
- Box: Choices for the Hurt Person
- Chapter 10. When Not to Apologize
- Box: When It's Better Not to Apologize
- Conclusion. You Can Make Things Right
- Box: What If?
- Acknowledgments
- Notes
- Index