Changing the conversation The 17 principles of conflict resolution

Dana Caspersen

Book - 2015

This manual teaches seventeen fundamentals for turning any conflict into an opportunity for growth. Beautifully packaged in a graphic, two-color format, Changing the Conversation is written by conflict expert Dana Caspersen and is filled with real-life examples, spot-on advice, and easy-to-grasp exercises that demonstrate transformative ways to break out of destructive patterns, to create useful dialogue in difficult situations, and to find long-lasting solutions for conflicts.

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Subjects
Published
New York, New York : Penguin Books 2015.
©2014
Language
English
Item Description
"A Joost Elffers book."
Physical Description
xvii, 247 pages ; 24 cm
ISBN
9780143126867
0143126865
Main Author
Dana Caspersen (author)
Review by Booklist Reviews

Conflict generally leads to endless cycles of attack, counterattack, and more conflict as we fail to get to the root of the underlying problems. Conflict mediator Caspersen offers 17 principles of conflict resolution in a highly graphic book that juxtaposes typical reactions and suggested alternatives that will ease tension and lead to resolution. The reader is encouraged to see conflict as "a moment of opportunity." Instead of hearing an attack, which makes you ignore additional information that may be offered, listen for what is behind the words. Instead of acting on assumptions, test them. Instead of adopting a rigid stance, develop curiosity. Instead of ignoring the possibility of future conflict, expect and plan for future conflict, including a more productive response. Caspersen offers examples of conflict from arenas as varied as home, school, and work as well as exercises to help resolve frictions. The objective is to facilitate listening and speaking, acknowledge emotions, and look for ways forward out of conflict. Copyright 2014 Booklist Reviews.

Review by Publisher Summary 1

Presents basic principle of conflict resolution with strategies to facilitate listening and speaking, identify false assumptions, break out of destructive patterns, change the conversation, and find long-lasting solutions.

Review by Publisher Summary 2

Designed by the creator of The 48 Laws of Power, a guide to transforming conflicts into opportunities for growth combines 17 inspirational principles with real-life examples, specific advice and comprehensive exercises. Original.

Review by Publisher Summary 3

The seventeen key principles for transforming conflict—in a beautiful package from the creator of The 48 Laws of PowerFrom Joost Elffers, the packaging genius behind the huge New York Times bestsellers The 48 Laws of Power, The 33 Strategies of War, and The Art of Seduction, comes this invaluable manual that teaches seventeen fundamentals for turning any conflict into an opportunity for growth. Beautifully packaged in a graphic, two-color format, Changing the Conversation is written by conflict expert Dana Caspersen and is filled with real-life examples, spot-on advice, and easy-to-grasp exercises that demonstrate transformative ways to break out of destructive patterns, to create useful dialogue in difficult situations, and to find long-lasting solutions for conflicts. Sure to claim its place next to Getting to Yes, this guide will be a go-to resource for resolving conflicts.

Review by Publisher Summary 4

The seventeen key principles for transforming conflict'in a beautiful package from the creator of The 48 Laws of PowerFrom Joost Elffers, the packaging genius behind the huge New York Times bestsellers The 48 Laws of Power, The 33 Strategies of War, and The Art of Seduction, comes this invaluable manual that teaches seventeen fundamentals for turning any conflict into an opportunity for growth. Beautifully packaged in a graphic, two-color format, Changing the Conversation is written by conflict expert Dana Caspersen and is filled with real-life examples, spot-on advice, and easy-to-grasp exercises that demonstrate transformative ways to break out of destructive patterns, to create useful dialogue in difficult situations, and to find long-lasting solutions for conflicts. Sure to claim its place next to Getting to Yes, this guide will be a go-to resource for resolving conflicts.