Conversational intelligence How great leaders build trust and get extraordinary results

Judith E. Glaser

Book - 2014

" The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence... makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization. "--

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Subjects
Published
Brookline, MA : Bibliomotion, Inc [2014]
Language
English
Main Author
Judith E. Glaser (-)
Physical Description
xxv, 230 pages ; 24 cm
Bibliography
Includes bibliographical references and index.
ISBN
9781937134679
  • Introduction: Discovering a New Intelligence
  • Part I. Conversational Intelligence and Why We Need It
  • 1. What We Can Learn from Our Worst Conversations
  • 2. When We Lose Trust, We Lose Our Voice
  • 3. Moving from Distrust to Trust
  • Part II. Raising Your Conversational Intelligence
  • 4. Challenges of Navigating the Conversational Highway
  • 5. Harvesting Conversational Intelligence Using the Wisdom of Our Five Brains
  • 6. Bringing Conversations to Life
  • 7. Priming for Level III Conversations
  • 8. Conversational Agility: Reframing, Refocusing, Redirecting
  • 9. A Toolkit for Level III Conversations
  • Part III. Getting to the Next Level of Greatness
  • 10. Leading with Trust: Laying the Foundation for Level III Interactions
  • 11. Teaming Up Through Conversational Intelligence
  • 12. Changing the Game Through Conversational Intelligence
  • Epilogue: Creating Conversations That Change the World
  • Endnotes
  • References
  • Acknowledgments
  • Index
Review by Publisher's Weekly Review

Basing her tips on recent neuroscience research, Benchmark Communications CEO and executive coach Glaser instructs readers on how to enhance conversations in a professional setting, and develop new conversational rituals. Case studies illustrate the essential transition up the levels: Level I, which is transactional (how to exchange data and information); Level II, which is positional (how to work with power and influence); and Level III, which is transformational (how to co-create the future for mutual success.) Following her advice, Glaser claims, will help readers adjust their neurochemistry, strengthen their relationships, and influence the way they interpret reality. The book is strongest when Glaser astutely describes issues such as becoming addicted to being right. Specifics for achieving the title's promised conversational enhancement become lost, however, due to overwriting and overreliance on contrived acronyms and unnecessary trademarking: Conversational IntelligenceT, STAR SkillsT, Vital InstinctsT. While readers may glean encouragement from the ability to positively affect their interactions, the book's tone will deter most readers. Agent: Al Zuckerman, Writers House. (Oct.) (c) Copyright PWxyz, LLC. All rights reserved.

(c) Copyright PWxyz, LLC. All rights reserved
Review by Library Journal Review

Glaser's (CEO, Benchmark Communications, Inc.; chairman, Creating WE Inst.) groundbreaking book covers conversational intelligence (C-IQ)-what determines one's success in business, relationships, and marriage. The author has studied the power of effective conversations for over half a century and here describes the three levels of the conversation continuum: individuals to share information with one another and transact business; individuals work to influence others on their points of view; and individuals communicate to "transform and shape reality together," which Glaser says entails cocreating conversations. Glaser's TRUST Model involves being present (making oneself open to others), telling people where they stand, providing context in every communication, catalyzing cocreation in conversations, and using honesty at all times. She provides helpful case studies that illustrate how conversations can make or break effectiveness of productivity and teamwork in a company. VERDICT Glaser's idea of C-IQ provides an excellent guide to improving effectiveness both on the job and outside the office and should stimulate "thinking different" among practitioners, faculty, and students of business. Highly recommended.-Lucy Heckman, St. John's Univ. Lib., NY (c) Copyright 2013. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.

(c) Copyright Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.