Pet sitting for profit

Patti J. Moran

Book - 2006

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Subjects
Published
Hoboken, N.J. : Howell Book House/Wiley Pub c2006.
Language
English
Main Author
Patti J. Moran (-)
Edition
3rd ed
Physical Description
xv, 223 p. : ill. ; 25 cm
Bibliography
Includes index.
ISBN
9780764596353
  • Preface
  • Acknowledgments
  • Introduction
  • Chapter 1. The Concept of Pet Sitting
  • What Makes Pet Sitting a Great Career
  • Alternatives to Pet Sitting
  • The Advantages of Operating a Pet-Sitting Service
  • The Need Is Everywhere
  • How Much Can You Earn?
  • What You Need to Start
  • Chapter 2. Getting Started
  • Research and Resources
  • Pet Sitters International
  • A Market Survey
  • Naming Your Business
  • Your Business Logo
  • Business License
  • Your Office Location
  • Basic Office Supplies and Furnishings
  • Business Telephone
  • Structuring Your Business
  • Finding an Accountant
  • Selecting a Bank
  • Insurance
  • Dishonesty Bond
  • Chapter 3. Office Procedures
  • Using a Computer
  • Customer Card System
  • Policies and Procedures
  • Credit Cards
  • Telephone Techniques
  • Cell Phones
  • Answering E-mail
  • Determining Service Areas
  • Setting Prices
  • Compensating Sitters
  • "Always Ready" Service
  • Planning for Disasters
  • Initial Client Interviews
  • Handling Customer Complaints
  • Handling Delinquent Accounts
  • Chapter 4. Personnel Choices
  • Finding Qualified Pet Sitters
  • Applicant Interviews
  • Sitter Orientation
  • Survival Bag
  • Sitter Safety
  • Sitter Nutrition
  • Managing and Motivating Sitters
  • Staff Meetings
  • Employees or Independent Contractors?
  • Chapter 5. Advertising : The Means to the Masses
  • PSI's Web Locator
  • A Brochure and a Business Card
  • A Word About "Licensing"
  • Using Your Brochure and Business Cards
  • Inexpensive Ways to Advertise
  • Do You Need a Web Site?
  • Newspapers
  • Yellow Pages
  • Radio
  • Television
  • "Free" Advertising
  • More Great Advertising Ideas from Readers
  • Chapter 6. Public Relations
  • A Newsletter or E-zine
  • News Releases
  • Public Speaking
  • Exhibition Booths
  • Special Events
  • Business Etiquette
  • Chapter 7. Examining the Negatives
  • Just Say No
  • Industry Challenges
  • Don't Do This!
  • How to Avoid or Handle Other Problems
  • The Best from the Best: Tips from the Field
  • Chapter 8. Useful Business Forms
  • Designing a Service Contract
  • Invoices
  • Daily Log
  • Evaluation Form
  • Client Reservation Form
  • Notification Forms
  • Additional Forms
  • Tips from Pet Sitters
  • Chapter 9. Buying, Selling, or Closing a Business
  • How a Business Broker Can Help
  • The P's and Q's of Saying Good-Bye
  • Thinking of Buying?
  • Chapter 10. Tracking Trends
  • Analyzing Your Business Trends
  • Crime Deterrence
  • Overnight Pet and House Sitting
  • Expanded Services
  • Closing Thoughts
  • Appendix
  • Estimated Start-up Costs Checklist
  • Helpful Products for Professional Pet Sitters
  • Pet and Business-Related Organizations
  • PSI Recommendations for Excellence in Pet Sitting
  • Postscript
  • Index